Crisis Communications8 When communication is of the essence

There are two vital pillars to strategic crisis communications. For crisis prevention and issue management, we identify and analyze potential risks and prepare clients for handling a wide range of scenarios. In workshops, we train officers and develop effective tools that are constantly reviewed and updated to reflect shifting requirements.

Where a crisis has already happened, we provide close support to individuals and organizations in any situation that may be evolving and give assistance in the background by taking charge of all the communications tasks that arise.

We will help you assess the situation, communicate appropriately with your key stakeholders, handle the media, government agencies and political leaders, monitor (social) media, navigate public appearances skillfully or fend off cyber attacks.

With our infrastructure and human resources, we can provide swift and appropriate support in a crisis. The Farner crisis team is there to support clients 24/7. With our presence across Switzerland, we are well placed to handle minor or major regional and national crises hand in hand with you.

What we offer

  • Strategic advice and operational crisis support
  • 24/7 crisis hotline and call-out service
  • Creating communication platforms (messages, statements, Q&As etc.)
  • Support with handling the media, the public and other stakeholders
  • Conducting media and social media monitoring
  • Assessment of existing crisis organizations and processes
  • Reviewing and compiling crisis manuals
  • Planning and holding crisis drills and simulations
  • Providing media and identity training
  • Communications support for cyber attacks
  • Help in dealing with the misuse of artificial intelligence (AI) and deepfakes
  • Litigation PR and coordination with legal consulting
  • Online reputation management (SEO & content)
  • Reputation-building after a crisis