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24/7 crisis team and call-out service9

Crises rarely stick to business hours. They can occur at any time, and when they do, quick responses, effective communication and organised crisis management are essential.
 
Companies that focus their resources on regular business operations can quickly become overwhelmed in a crisis. That’s where we come in.

Why 24/7 crisis response?

Our 24/7 service ensures that your organisation receives immediate support in an emergency, whether it is dealing with an acute crisis or an escalating issue – no matter when or where.

We advise you on how to deal with the media, authorities, customers and employees in order to maintain the trust of key stakeholders. A swift but prudent response can make the difference between a short-term crisis and long-term damage to your reputation.

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Our 24/7 crisis team and on-call service

With our on-call service and 24/7 call-out service, you can be sure that you will be able to respond quickly and appropriately in an emergency and remain capable of acting despite resource constraints:
  • 24-hour availability of our specialised crisis team, 365 days a year.
  • Immediate operational readiness, on-site deployment if required, in all language regions.
  • Immediate strategic advice and operational crisis support – supportive or leading.
  • In the event of an escalation, we guarantee rapid access to additional resources and specialist expertise from all our locations in Switzerland and Europe.

Before we get started, we work with you to review your existing crisis management plan. Our crisis team familiarises itself with the most likely crisis scenarios, the responsible employees and defined procedures. This ensures that we can integrate ourselves into your existing organisation as smoothly as possible in the event of a crisis.

Our diverse expertise is immediately available in an emergency

Our crisis experts bring experience, specialist knowledge and broad industry expertise to the table. They support you with their neutral, external perspective, enabling you to act quickly but purposefully in a crisis.

  • Issue management and crisis communication
  • Dealing with the media, journalists and reputation-damaging reporting
  • Stakeholder management with customers, employees, authorities, political representatives and other interest groups (associations, trade unions, NGOs)
  • Communication support in legal conflicts (litigation PR)
  • Development of communication platforms (messages, statements, Q&A)
  • Media monitoring and political monitoring, throughout Switzerland and internationally
  • Online reputation management
  • Change communication and internal communication
  • Review of existing crisis organisations and processes
  • Development and review of crisis manuals
  • Implementation of media and presentation training
  • Support in rebuilding reputation after a crisis

When does it make sense to use an external on-call service?

Only a few organisations can afford to employ their own crisis management experts. In an emergency, even these experts quickly reach their limits. Holidays and illness can also create dangerous gaps. We compensate for a lack of expertise and scarce human resources.
 
Possible situations and scenarios that can be covered by our on-call service:
  • Coverage in the event of staff shortages and absences
  • Outsourcing of crisis communication
  • Rapid support in the event of operational emergencies (accidents, fires, explosions, etc.)
  • Ensuring business continuity management (BCM)
  • Dealing with product defects (product recalls, negative test results, criticism from consumer protection agencies, etc.) and scenarios with high public visibility
  • Dealing with cyber incidents and ransomware attacks
  • Compliance issues, whistleblowing and labour law disputes
  • Cases of crime and terrorism

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